Privacy Policy

1. What we collect

When you register: your name, mobile number, email address, password, and your address - house or street, district, state and pincode. The address is required because it is printed on your invoice and decides the GST that applies.

When you complete KYC: your PAN and Aadhaar numbers, your bank account number, IFSC, bank name and account holder name, your nominee's name, date of birth and relationship to you, and the document images you upload. This is the most sensitive information we hold, and it exists for one reason: we cannot pay you, or deduct tax correctly, without it.

When you use the platform: your orders, wallet and ledger entries, withdrawal requests, your position in the referral network, and your profile photo if you upload one. For security and troubleshooting we also record the IP address attached to sensitive actions and to AI requests.

When you use the AI modules: the questions you type and the answers you receive are stored, so that you can reopen a past conversation. For AI AstroTalk this includes the birth details you enter.

3. Why we use it

• To create and operate your account, and to keep it secure.
• To process orders, calculate incentives, and pay withdrawals to your bank.
• To verify identity and to deduct and report TDS as the law requires.
• To generate your invoices.
• To answer your support requests.
• To detect duplicate accounts, fraud and misuse of the platform.

4. Who we share it with

Only where it is necessary, and only as much as is necessary:

• Banks and payment partners - to send your money to your account.
• Tax authorities - TDS deducted and reported against your PAN.
• Service providers who run our messaging, hosting and AI features on our behalf, under contract.
• Law enforcement or a court - where we are legally required to.

Your sponsor and upline can see your name, your member ID, your rank and your joining date - that is how a referral network works. They cannot see your KYC details, your bank details, your contact details or your earnings.

We do not sell, rent or trade your personal information.

5. How it is protected

Passwords and payment PINs are stored as one-way hashes - nobody at TruMarketplace Global Pvt. Ltd., including an administrator, can read them or tell you what yours is. Access to KYC records is restricted to the staff who review them, and sensitive administrative actions are written to an audit log. Traffic between your device and the platform is encrypted.

Please protect your side of it too: never share your password, payment PIN or OTP with anyone, including someone claiming to be from TruBaazaar. We will never ask you for them.

6. How long we keep it

Account, transaction and KYC records are retained for as long as your account is open and afterwards for the period Indian tax and company law requires. Financial records cannot be deleted on request - a payment ledger that can be edited is not a ledger.

7. Your choices

• You can view and correct your profile details from your account at any time.
• Name, email, mobile and bank details are changed through support, so that the change can be checked - this protects you from someone redirecting your payouts.
• You can ask us what we hold about you, and ask for a correction.
• You can ask for your account to be closed. Records we must keep by law will be retained, and nothing further will be collected.

8. Children

TruBaazaar is not for anyone under 18. We do not knowingly open accounts for children, and an account found to belong to one will be closed.

9. Changes to this policy

We may update this policy as the platform or the law changes. Significant changes will be communicated through official channels, and the date below will change.

10. Contact us

For any question about your data, or to make a request under this policy:

• support@trubaazaar.com
• +91 88098 88085
• Registered Office : Plot No - C-1, 19B, City Centre Sector IV, B.S. City, Bokaro, Jharkhand 827004